Terms and Conditions

1. Terms of Service

1.1 Acceptance of Terms

By accessing and using ScopeAgent ("Service"), a product of Confianza TechnoSoft Solutions LLP, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

1.2 Description of Service

ScopeAgent is an AI-powered tool that transforms client conversations into structured project scopes and professional proposals. The service uses artificial intelligence to analyze and organize client requirements from various communication formats.

1.3 User Responsibilities

• You must be at least 18 years old to use this service
• You are responsible for maintaining the confidentiality of your account
• You agree not to use the service for any unlawful purposes
• You will not attempt to reverse engineer or copy our AI technology
• You will respect intellectual property rights

1.4 Intellectual Property

The service and its original content, features, and functionality are and will remain the exclusive property of Confianza TechnoSoft Solutions LLP and its licensors. The service is protected by copyright, trademark, and other laws.

1.5 Limitation of Liability

In no event shall Confianza TechnoSoft Solutions LLP, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

2. Privacy Policy

2.1 Information We Collect

We collect information you provide directly to us, such as:

• Account information (name, email address, password)
• Client conversation data you upload for processing
• Generated proposals and project scopes
• Usage data and analytics
• Payment information (processed securely through third-party providers)

2.2 How We Use Your Information

• To provide and improve our AI-powered services
• To process your requests and generate proposals
• To communicate with you about your account and our services
• To analyze usage patterns and improve our algorithms
• To comply with legal obligations

2.3 Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is encrypted in transit and at rest.

2.4 Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. You may request deletion of your data at any time by contacting us at support@scopeagent.io.

2.5 Third-Party Services

We may use third-party services for payment processing, analytics, and other business purposes. These services have their own privacy policies, and we encourage you to review them.

2.6 Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Data portability

3. Refund Policy

3.1 Free Trial

We offer a free trial period for new users to test our service. No payment is required during the trial period, and you can cancel at any time without charge.

3.2 Subscription Refunds

We offer a 30-day money-back guarantee for all paid subscriptions. If you're not satisfied with our service, you can request a full refund within 30 days of your initial payment.

3.3 Refund Process

To request a refund:

• Contact our support team at support@scopeagent.io
• Include your account email and reason for the refund request
• Refunds will be processed within 5-7 business days
• Refunds will be issued to the original payment method

3.4 Non-Refundable Items

The following are not eligible for refunds:

• Requests made after 30 days from the initial payment
• Accounts that have violated our terms of service
• Custom enterprise solutions (separate terms apply)

3.5 Cancellation

You can cancel your subscription at any time from your account settings. Upon cancellation, you'll continue to have access to the service until the end of your current billing period.

4. Contact Information

If you have any questions about these Terms and Conditions, Privacy Policy, or Refund Policy, please contact us: